TrustScanGet help
One person reads this inbox, and replies are usually within a couple of working days.
Before you write
These come up most often, and the answer is quicker here.
A QR code will not scan
Check the lighting and the distance — most cameras need the code to fill about a third of the frame. If a printed code never scans, it is usually too small, too low contrast, or had its white border cropped off.
I bought Pro and it has not appeared
Open Settings and tap Restore purchase. If the store is reachable and the purchase exists, Pro comes straight back. If it says the store could not be reached, you are offline or the store is having a moment — that message never means your purchase is gone.
The store says I already own it
That is the store refusing to sell you something twice, not a charge. Restore purchase is the right action. If the app still does not unlock, tell us the order number from your store receipt.
How do I get a refund?
Refunds are handled by the store you bought from, not by us — Google Play or Apple, depending on your device. Both have a refund request form in your purchase history. Write to us if you get stuck and we will help you find it.
Does the app track me?
Scans, generated codes and history stay on your device. See the privacy page for exactly what does leave, which is crash reports and anonymous usage counts.
Reporting a security problem
If you have found a link that should have been flagged and was not — or one that was flagged and should not have been — please send the exact address to info@trustscanqr.com. Those reports are the most useful mail we get.